Wesley C. Warwick

　　874 Elliott Street

　　Dover, NH 03820

　　Phone: 603-534-2738

　　Email ID: [email protected]

　　Objective

　　Executive-level position with responsibilities in Customer Relations and Technical Support.

　　Strengths

　　Project Management, Leadership and Team Management.

　　Product Development (Software,Documentation,QA)

　　Process Improvement.

　　International Customer Services and Support Operations

　　Quality Management as well as Service Delivery Systems

　　Accomplishments

　　Directed the technical support and customer service for a 0M software company.

　　Devised a global strategy for improving international service.

　　Negotiated contracts in terms of service with Fortune 500 companies.

　　Managed the delivery of simultaneous products including the introduction of new innovative technologies.

　　ABC Corporation, Houston, TX

　　Director of Customer Relations, 1997 - Present

　　Provided strategic direction and operations management for the customer service division of a reputed multinational software company.

　　XYZ Software, Houston, TX

　　Director of Customer Service, 1993 - 1997

　　Directed all aspects of client relations and technical support.

　　Education

　　University of Texas, Austin, TX

　　B.A., Business Administration, 1993

　　Affiliations

　　Member - Texas Customer Service Association

　　Member - American Technical Society

　　Selected Publications & Presentations

　　Protecting Your Company's Server, presentation, New York, NY, 6/01

　　Customer Service in the New Century, presentation, Paris, France, 4/00

　　Technical Brainstorming, article, Houston Chronicle, 11/11/99

　　Understanding the Service Industry Concepts, article, Business Weekly, 8/02/98

　　References

　　Made available on request.