September 1, 2001

Dear Sir or Madam:

   I’m writing to complain about a typewriter I bought seven months ago.

   In February of 2001 I bought a Jones Typewriter, Portable Special Model, at ABC Store, I had used it only a few days when the space bar broke.

   I took it to a local shop, they told me it was factory defect and suggest I take it back to ABC. ABC accepted the machine and sent the part in. I waited three months, and since your company did not send a replacement, they let me have the space bar from another typewriter.

   Now, six months later, it has broken again. I took it back to ABC. They are no longer carrying your typewriter, but they assured me that the guarantee is still good and suggested that I write you for further instructions as to what steps to take.

   I will appreciate anything you can do to help us on this matter.

Respectfully,

(Signature)

James Bergen